Return & Refund Policy – OG Mart

At OG Mart, we are committed to providing high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we offer a 3-day return and refund policy under the following terms.

Return Eligibility

You can request a return within 3 days of receiving your order. To qualify for a return:

• The item must be unused, unworn, and in original condition
• The product must be returned in its original packaging
• A valid proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, damaged, or altered by the customer
• Items returned after 3 days of delivery
• Discounted or sale items (unless defective or damaged)

Damaged or Incorrect Products

If you receive a damaged, defective, or wrong item, please contact us within 3 days of delivery with clear photos. After verification, we will offer:

• Replacement, or
• Full refund

Return Process

To initiate a return, contact us using the details below:

OG Mart
📧 Email: ogmart.official@gmail.com
📞 Phone: 03140669866
📍 Address: Samanabad, Lahore, Pakistan

Our team will guide you through the return steps.

Refund Policy

Once we receive and inspect the returned item:

• Refunds will be processed within 5–7 business days.
• The refund will be issued via the original payment method or a mutually agreed option.

Shipping Costs

• Return shipping charges are the responsibility of the customer.
• If the product is defective or incorrect, OG Mart will cover the return shipping cost.